| How can I order?
We
accept orders 24 hours a day, 7
days a week via our secure Web site. You may also call us at
(408) 883-5613 to request that a customer service representative assist
you
with your purchase.
|
||
|
What Credit Cards do you accept?
We accept Visa, MasterCard,
American Express and Discover. Please remember the address in the "bill
to" section of the order form must be the same as on file with your
credit card company.
|
||
|
When does my credit card get charged?
On smaller items, your credit card
will be charged once the item ships. Items such as small home décor
items, kitchenware, and personal accessories fall into this category.
Your credit card will get charged 12-48 hours after you place an order
for a large item such as a major piece of furniture or other item that
needs to be customized or shipped via special ground carrier. You will
receive an email confirming that your order has been processed and
shipped. You may check the status of your order at any time, and you
may reach us by phone at (408) 883-5613 to speak with a customer service
representative.
|
||
|
Is it safe to order from you over the Internet?
Most certainly. We use SSL
(Secured Socket Layer) which encrypts the information that you input.
This is the same level of protection used by the banks and financial
institutions to ensure that your bank account information can be viewed
online. We also do not store credit card information on our web servers.
Once an order is placed the credit card number is immediately masked
and cannot be fully accessed even by us.
|
||
|
What does it mean if my item is back ordered?
We strive to keep our site up to
date and accurate. When we know that items are unavailable we
immediately mark the item as non-orderable. However, on occasion our
suppliers run out of stock prior to being able to notify us of this.
Should this ever happen, we will notify you as soon as we are made aware
that an item is on back order. We will be happy to provide you a full
refund or you may wait until the item becomes available. It is entirely
your choice.
|
||
|
What happens if my item is out of stock?
Because we are selling these items
online, it is sometimes difficult to ensure stock availability. You may
email us at any time to ensure stock availability. If your item is out
of stock we can provide you with an estimated delivery date.
|
||
|
To cancel or change an order, please send a message to our Customer Service department. You may also call us at (408) 883-5613. What happens if I receive my product and it has been damaged in transit? In the rare situation that you
experience damage in your shipment, please refuse the shipment and make
sure to note that its for damage.
Once we are notified of damage we will quickly work to
replace or refund the item, depending on availability of said product. |
||
|
What method of shipment do you use?
We use FedEx, UPS, LTL shipping companies or moving companies, depending on the type of product.
|
||
|
Will the trucking companies deliver inside my house?
Some will, some won't. For sofas
we try to use companies that will provide inside placement of your
sofas. For other items such as tables, we recommend curbside delivery
trucking companies.
|
||
|
How will my larger items, such as furniture, ship?
When possible, your package will ship via UPS; doorstep service is usually available. UPS will not notify you prior to delivery.
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service will deliver to the nearest concrete, dry location at the entrance to your residence. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details. |
||
|
Do you offer white glove service?
Yes, please call or email us for a quote.
|
||
|
What is White Glove delivery service?
White Glove Delivery provides
in-home delivery and assembly of most furniture and related items
as well as removal of all packaging materials.
|
||
|
Can you ship to APO / FPO addresses?
Sorry, we cannot ship to APO / FPO addresses.
|
||
|
Can you ship to Alaska, Hawaii or Puerto Rico?
Most items are available for
shipping to these areas, however we are unable to ship some products to
these areas. If an item is unavailable for one of these areas you shall
be notified and your ordered cancelled. Additional Shipping Charges may
apply. If you have any questions about the availability of an item to
one of these areas please contact us.
|
||
|
Do you accept International orders?
Unfortunately at this time we are unable to accept orders outside the United States.
|
||
|
Can I change the colors on my custom furniture order?
You can change the colors on your
order within 3 days of placing an order, provided that the item has not
already left the warehouse. You cannot change the colors after 3 days.
|
||
|
Are finish and fabric colors for furniture and other customizable items accurate?
We do our best to accurately show
the finish colors of each piece we carry, however colors can vary by
personal perceptions, monitor type and age, video card differences and
printing variations.
|
||
|
What Is Your Warranty/Guarantee Policy?
All products are covered under the
manufacturer's warranty. Please contact us for help with warranty
issues for products you purchased through our company. We strive to
carry quality furniture that will very rarely require utilization of the
manufacturer's warranty.
|
||
|
What is Your Cancellation Policy?
If we are able to cancel your
order before it is produced and/or shipped, there is not a charge for
the cancellation. If the product has been shipped, you will be
responsible for all inbound and outbound shipping charges. These charges
will be deducted from your refund.
Cancellations or returns must be authorized in advance. Please contact us and we will assess the situation. |
||
|
What is Your Return Policy?
All World
Furniture offers a no-hassle return policy. If, for any reason, you
are not satisfied with your purchase, return it within 30 days from the
original shipping date. We will promply refund your money to the
original credit card. No restocking fee. All shipping fees are
non-refundable unless item is defectiver or damage. Sales outside the
United States are final,
no returns will be accepted for any reason.
Due to the nature of some types of orders, the standard return policy will not apply: 1. "Large Orders" Orders for 10 or more of the same item are subject to a 30% restocking fee.Please Note: Return policy above applies to online order only. Our in-store return policy differs from online. |
||
| Why are prices different in the store vs. online? allworldfurniture.com and All World Furniture physical store operate separately. This means that the products and prices offered at each may be different. The merchandise and prices available on our Web site do not reflect the merchandise and prices available in our store. Our store will not match prices with our online store because we do not consider them to be in competition with our retail store. |
||
|
Who Handles Customer Service?
We strive to carry quality brands
and deliver your new furniture in perfect condition. If you need service
on furniture, we will do everything we can to help you. The
manufacturer usually handles part replacements, etc. There will be a
note in the literature that comes with your new furniture that will
direct you who to call in the event that service or replacement is
needed. If this information is not available, please contact us for
assistance. We will do everything we can to make sure you are satisfied.
|
||
|
How can I contact you?
For customer service, questions or
special requests regarding any of our products, please feel free to
utilize our online Contact Form.
You can also contact us at:
Mailing Address: |